Privacy Policy
This Privacy Policy explains how we at Mirlay Eye Care, A Unit of Dr Agarwals Eye Hospital, (collectively, “we,” “us,” or “our”) collect, use, share, and process your personal data that you provide to us through our website Mirlay Eye Care, A Unit of Dr Agarwals Eye Hospital, in connection with services such as appointment booking, and other healthcare services. This policy outlines how we collect, use, and protect your personal information while you interact with our website and services. We are committed to maintaining transparency and safeguarding your data in compliance with applicable laws.
Personal Information
Personal information is that information which can be used to directly or indirectly identify you. It includes de-identified data that, when linked to other information available to us, would enable us to identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that we cannot identify you through it, even in conjugation with other information.
Types of Data Collected
When you sign up or register on our Website to use our Services, the types of information that will be collected by us includes: Name and Address; Email ID / Phone Number; Demographic data (such as your gender, your age and your location); Medical information that you provide us relating to any existing or suspected health conditions; Medical case history test including investigation reports, existing patient ID (if any) as may be applicable Information regarding your usage of the Services, such as search history, and record of medical appointments made through the use of Services, any prescriptions you provide us; Insurance data(such as your insurance carrier and insurance plan); User ids associated with internet based digital platforms, including third party platforms such as WhatsApp, Facebook Messenger or Skype that are used as channels for Services; Any other information that you voluntarily choose to provide to us.
How We Use Your Data
Your data is used to manage your registration, deliver personalised services, fulfil your requests, process payments, enhance our services, and support research. We may also use your information for marketing and communication purposes, ensuring you are informed about our offerings. However, if you prefer not to receive non-essential communications, you can opt out at any time by reaching out to us.
Data Disclosure and Transfers
We disclose and in some cases transfer your personal information to such entities as required to provide Services to you. These entities may be located outside India, which you hereby consent to. We require such entities to protect your information through equivalent security measures as what we would adopt. An indicative list of entities we may disclose or transfer information to, are provided below.
We share personal data with companies that provide Services on our behalf, such as website hosting, data storage, software services, email services, marketing, fulfilling customer orders, providing payment services, data analytics, providing customer services, and conducting surveys. These companies may be located within or outside India, but in any case are obligated to protect your data.
Your Rights
We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. However, you have the responsibility of ensuring that you review the accuracy of information provided by you and contact us in case of discrepancies, or in case you wish to discontinue the use of our services. You have the following rights with regard to your personal information:
- You have the right to access your personal information, and request correction and deletion.
- You are free to not share any medical or other information that you consider confidential, and withdraw consent for us to use data that you have already provided. In the event that you refuse to share any information, or withdraw consent to process information that you have previously given to us, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary
Data Retention
We store your personal information in compliance with applicable laws, retaining it only as long as necessary to provide services or as required by law. Your data is stored solely for lawful purposes. De-identified data may be kept for longer periods for research and statistical analysis, subject to relevant medical laws and regulations.
If you close your account, we have no obligation to retain your data, and we may delete any or all of your data without liability. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, or if required by law, or for other legitimate purposes.
Confidentiality, Information Security Policy
We implement robust technical, administrative, and physical safeguards to protect your data and have internal policies to prevent unauthorised access. Additionally, we ensure that any third parties we share data with adhere to appropriate security standards and practices to maintain the privacy and safety of your personal information.
We are not liable for any loss, unauthorised access, safety issues, or harm caused by the misuse of your personal information unless it results directly from our negligence or non-compliance. We are also not responsible for how our partners or third parties handle your data outside of our agreements. Additionally, we are not accountable for any breaches or third-party actions beyond our control, including acts of government, hacking, unauthorised access, technical failures, or poor internet service. You acknowledge that third-party actions or your own actions may lead to loss or damage.
Third-Party Links
Our website may include links to third-party services, providing access to external websites, products, or services. However, we are not responsible for the privacy practices or the content of these third-party offerings. We recommend that you review the privacy policies of these external websites, products, or services before proceeding, as we do not have control over how they handle your information. It is your responsibility to understand the terms and conditions of these third-party platforms before engaging with them.
Updates to the Policy
We may periodically revise or update this Privacy Policy. Your continued use of our products and services after the effective date of the Privacy Policy means that you accept the revised Privacy Policy. If you do not agree with any such revised terms, please refrain from using our products or services and contact us to close any account you may have created.
For more information or queries, please contact us at #####################